Knowledge Base


Knowledgebase Home
Search the Knowledgebase
Internal error processDPCommands (ERR_WIS_30270)
Article Details

Last Updated
14th of March, 2011

Time Required
5-15 Minutes

Skill Level
Advanced

Kallidus Product
Kallidus LMS

User Opinions (11 votes)
54% thumbs up 45% thumbs down

How would you rate this answer?
Helpful
Not helpful

When running an interactive report you may encounter the following error message:

"An internal error occured while calling 'processDPCommands' API (Error: ERR_WIS_30270)"

This message will appear if your server is running out of memory, especially if the LMS, the databases and Business Objects are all installed on the same server.

To free up your server memory we recommend that you turn off real-time caching in Business Objects as follows:

1. Log into the Business Objects CMC
2. Go to the 'Servers' area of the CMC
3. Double-click on the WebIntelligenceProcessingServer server to open the properties
4. Scroll down the page and uncheck the 'Enable Real-time Cache' checkbox
5. Click 'Save and Close'
6. Highlight the WebIntelligenceProcessingServer server which should now have a flag next to it
7. Right-click and select 'Restart server' for the change to take effect

Your server will now have memory available to it and you should find that the error message will not be shown.

Related Articles
Attachments
No attachments were found.
Visitor Comments
No visitor comments posted. Post a comment
Post Comment for "Internal error processDPCommands (ERR_WIS_30270)"
To post a comment for this article, simply complete the form below. Fields marked with an asterisk are required.
   Your Name:
   Email Address:
* Your Comment:
* Enter the code below:
 

Continue